The manager as a coach - the manager as mentor - the manager role in training and development - motivation in the workplace -management styles - difference between management and leadership - assertiveness - time management - prioritising - delegation - work and life balance
Managing people - manpower planning - resource utilization - individual skills - coaching and mentoring skills - group dynamics - team leadership - how to work with groups - leadership styles - getting the best from people - leading by example - managing by objectives - managing diversity - effective delegation - motivational skills - goal setting - interviewing - giving or receiving feedback - negotiation skills - personal development plan - performance management, informal and formal - appraisal - building of team - reward systems - team development - delegation in team development - constructive conflict - effect and implications of conflicts - managing "difficult people "- building self-awareness
Managing projects successfully - financing projects - risk assessment - management of risks - problem solving and decision making - value added delivery - project planning - project organisation - project control - project management reports - managing project change
Understanding the communication process - methods of communication - channels of communication - report writing techniques - interpreting and presenting data without distortion - effective use of emails - non verbal communication - body language - public speaking - how to address people - how to gain audience participation - effective meetings
Planning - strategy - mind maps - SWOT analysis - the journey of strategic making - stakeholder analysis and management - strategic planning models - group approach to strategic planning - implementing strategic concepts - integrating strategic planning into the business framework
Use of coaching and mentoring as a method to facilitate change through development - managing the change process - dealing with individual resistance and cultural issues - policy change - external change agents - how people deal with change - types of organisational change - managing change as a potential source of conflict