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I will help you grow profitable retail sales and I will manage projects you need to outsource

I started my own consultancy to help business owners, executives and senior managers increase their revenue, decrease their expenses and reduce costly mistakes, and to help improve the customer service experience and customer image by managing and developing staff efficiently. My entire focus is on helping clients solve problems and, where necessary, managing projects for them. My retail consultancy service will analyse, evaluate and recommend practical and commercial solutions in retail strategy, marketing, merchandising and operations.

The application of professional retail disciplines is key to running a successful retail organisation. Most retailers are weak at some point in their organisation, usually at one or more of the following levels: outlet, area manager, operational manager, head office department and function. I will identify what is, and maybe what is not, happening in the key areas of your organisation and how these factors are driving your central overhead costs.

Click on the titles below for more information on what The Health Check of your business will cover

People
Right people in the right position - recruitment and selection - induction programmes - development programme - appraisal - training programmes - managing by objectives - contract of employment and contents - motivational techniques - performance management - manpower - deployment versus footfall - productivity by hour - job descriptions - staff rotation
Operations
Central support - processes - procedures - systems - facilities management - stock holding - stock handling - inventory - maintenance - services - suppliers - sale floor space - warehousing - logistics - transport - housekeeping standards - packaging - health & safety - outlet audits - courier management - warehouse implementation –logistic and supply chain
Sales Performance
Budgets - key performance indicators - targets - sale through - sales by division - sales by department - sales by category - sales reports - selling tools - selling skills - behaviours - sales training
Profit and loss
Increase sales - reduce cost of purchases - control and reduce the sale related expenditure - reduce your overheads - increase your margins - increase your profits
Customer Relationship Management
Optimised collection of customer data - customer acquisition - customer retention - segmentation of customers' database - analysis of customer spending - loyalty cards - mailing clients - profitable relationships - client retention.
Retail Stores Portfolio
Optimum store profile - size - location - performance - geographic reach - acquisitions - re-sites - disposals - landlords' relationship
Visual and Display
Retail format effectiveness - changes to store environment - space allocation - product mix and merchandise presentation - customer journey - windows and display planning - hotspots
E Commerce
Operations - performance - analyses - reporting - customer service - development - logistics - product mix - marketing - C.R.M. - courier management - warehouse implementation –logistic and supply chain
Customer Service
Mystery shopping - customer service performance - shop environment - selling techniques - product knowledge - services - services knowledge
I.T.
Epos Implementation - System Maintenance and Analysis - Supply Chain and Logistics Overview and Implementation – Courier Management




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Think positive Antonio Marsocci LTd Registered in England No. 7154658 - 114B Endymion Road London SW2 2BP tel. : +44 (0)208 678 7378